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UCB  (Undercover Bear) BLANKET + PILLOW - marigold yellow
UCB (Undercover Bear) BLANKET + PILLOW - marigold yellow


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FAQ


Privacy Policy:
 
We never sell or rent any of our customers' information to any third parties. Period.  Whatever information we collect from our customers is to help facilitate order fulfilment and customer service.
 
Security Warnings concerning encryption:

Most browser don't show this Security Warning message, however if you are using an older version of Internet Explorer, or have your security settings on high, this warning message concerning encryption may appear.

This warning merely states that parts of this site are not encrypted while other parts are, which is standard practice in the online shopping industry. The sections which are not encrypted allow customers to freely come into the online store and browse whereas the secure and encrypted areas protect customers' information such as purchases and other personal information. Damask clients can rest assured that all sensitive information are secured and protected.  You can see this with the lock on your browser bar when you are making a purchase or entering personal information fields. See also our Privacy Policy above.

If you have any questions or concerns, please feel free to write us at info@damask.ca.
 
Why has processing my order been delayed?
 
We do our utmost to process and ship out orders within 36 hours or less upon receipt of order. When placing your order, it is best to give as much information requested to help speed up the process of verification of your information. Leaving out fields such as phone number or email, can delay the processing of your order should there be a need to contact you. We prefer to have two different ways of contacting the customer in case one method fails (your computer inadvertently places our email into your SPAM box or your phone number is not in service or mailbox is full).
 
What are cookies?:
 
Cookies, or web cookies are simply data that is sent from a website and stored in a user's web browser while the user is browsing that particular website. This allows the website to remember information such as each time the user loads the website, the browser sends the cookie back to the server to notify the website of the user's previous activity. Cookies do not carry viruses nor can they install malware on your computer.
 
Why do I need to enable cookies when ordering from your site?:

In order to place an online order, you must have cookies enabled on your web browser. It won't be possible to order without the use of cookies. Cookies' main purpose is to identify users. Cookies helps websites remember information, such as items in a shopping cart (this is why they need to be enabled!) or to record the user's browsing activity, or to facilitate logging in. The cookies do not contain any personal data.
 
As defined on Webopedia regarding web cookies: "When you enter a website, you may be asked to fill out a form providing personal information; like your name, e-mail address, and interests. This information is packaged into a cookie and sent to your Web browser, which then stores the information for later use. The next time you go to the same Web site, your browser will send the cookie to the Web server. The message is sent back to the server each time the browser requests a page from the server. A Web server has no memory so the hosted Web site you are visiting transfers a cookie file of the browser on your computer's hard disk so that the Web site can remember who you are and your preferences. This message exchange allows the Web server to use this information to present you with customized Web pages" 
 
Please note: If the cookies were disabled on your computer and you re-enabled them, you have to close our site first and reopen it before the cookies will work again.
 
 
CONCIERGE SERVICE, what is this?:
 
Consider this a Special Service for our clients.  We'll do our best to help you find that special something if you are stumped as to what to get or do not see it on our website. Many of our collectible items can be special ordered. The same goes for jewellery (we deal with a lot of local artisans) or gifts for your staff, guest speakers, anniversaries, Christmas parties, etc. We can help you customize these gifts to fit whatever event you have so don't hesitate to get in touch. There is no extra charge for our Concierge service.
 

 
 
 
 
  info@damask.ca | (604) 739-6887 | Vancouver, BC, Canada
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